Giving Impactful Feedback
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Who will benefit from this course?
Detailed Course Syllabus
Module 1: Course Introduction
- Complete a pre-course reflection questionnaire.
- Meaning of feedback and examples from different industries.
- Impact of poorly driven feedback vs timely and well-structured feedback.
Module 2: Feedback Triggers
- Why do we feel threatened by feedback and how does it impact us personally?
- What does the book ‘Thank you for feedback’ tell us about feedback triggers?
- Impact of three types of feedback triggers-truth, identity and relationship.
- Application Exercises
- Video-based checkpoint quiz – Identify the feedback triggers playing out in various scenarios
Module 3: Giving Impactful Feedback
- Introduction to a four-step approach to giving impactful feedback
- Use ‘PEP’ to establish a safe space for feedback
- Application Exercises
- Audio clip-based quiz – Analyse a phone conversation based using the ‘PEP’ checklist
Module 4: The S-B-I Model
- Use CCL’s SBI (Situation Behavior Impact) Model to give structured and relevant feedback?
- Application Exercises
- Checkpoint Quiz to test the understanding of the S-B-I Model.
- Apply the S-B-I model to give structured and relevant feedback in the given case study.
Module 5: Feedback as a Conversation
- Six tips to listen actively in a feedback conversation
- Use paraphrasing to listen actively
- Use feedforward to arrive at a forward focus in a feedback conversation
- Application Exercises
- Checkpoint quiz to practice paraphrasing skills.
Module 6: A Mega Challenge
Apply the four-step approach to giving impactful feedback in a mega challenge.
Know your Course Advisor
I liked the structure made by the team to understand the situation, behaviour and impact. Most relevant to me were concepts like the feedback triggers. I found concepts like PEP and AAR to be unique. Overall the course was very useful.
Ajit Kumar Padhy
Sales Manager, Turtlemint
The course was relatable and useful. It was a unique way of learning and giving feedback. Great learning experience.
Swapnil Suresh Bhostekar
Team leader, Turtlemint