Customer Centricity
Customer Centricity
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Detailed Course Syllabus
Module 1: Are You Customer Centric?
- Explore ways organizations have achieved a win-win proposition with both customers and employees.
- Redefine customer centricity considering this win-win proposition.
Module 2: The Win-Win Proposition
- Recognize the benefits of adopting a win-win proposition.
- Make choices that demonstrate a win-win proposition.
Module 3: The REAL Deal
- Explore the REAL Deal framework.
- Apply the REAL Deal framework to demonstrate customer centricity.
Frequently asked questions
Why should I take a course from FocusU Academy?
We have been in the space of learning and engagement for more than a decade. Hop by and have a look at the testimonials that our workshops have gathered. Our endeavour at FocusU Academy is to bring the same joy to our learners who love to learn anytime, anywhere.
What is the methodology that you use?
Experiential learning with stories, reflection and practice exercises ensures you have an engaging learner experience. We strive to combine deep learning principles with simple storytelling.
Won’t the storified format dilute the learning process?
Not at all! Remember Aesop’s Fables, Panchatantra and the likes? And all the lessons you learnt as a kid? The human mind is naturally hooked to stories. Learning about different concepts through stories can improve your retention seven-fold.
What is the structure of the course?
Our course is structured into 3 modules. It comprises video lessons, stories, quizzes, and practice activities which will make it engaging for you.
What is the duration of the course?
The total duration of the course is 90 minutes. You have the choice to either take it up in one burst or to engage with it, module wise. The course materials will be accessible to you for a period of 1 year from the time of enrolment.
Will I get a certificate for this course?
Yes, you will receive a socially shareable certificate for this course. To receive your certificate, you would be required to fulfil the proficiency criteria of the course. We strongly encourage you to complete all the exercises in the course.
How can I access the course?
You will be consuming our course on our learning management system.
I would like to share something that I have learned here. Is it ok for me to do that?
You learn when you analyse, share and engage in a topic. So, we would absolutely recommend that you share your key takeaways and reflections from this course. And while you do that, don’t forget to tag us using the hashtag #FUAstories.
The content and story of this course are protected by copyright. Hence, we recommend that you read our terms and conditions. If you still have some questions, feel free to contact us at academy@focusu.com
Can I reach out to a Course Advisor for further assistance?
Of course, you can! Use the option of ‘Post a Query’ or the ‘Discussion Forum’ to ask a question. We will respond to you at the earliest opportunity!
What should I do if I face a technical issue during the course?
Use the option of ‘Post a Query’ on our learning management system. We will respond to you at the earliest opportunity! Alternatively, write to us at academy@focusu.com and help will be on its way!
For how long do I have access to the course?
The course will be accessible to you for 1 year from the time of enrolment.
Is there a recommended study plan that I should follow?
While the best part of self-paced learning is that you can learn anytime and anywhere, it helps to plan your study. We would recommend the following for effective completion:
- Target the completion of 1 module every week. This includes any assignments and exercises included in the course.
- Set aside specific time slots during the week to learn. Based on your convenience, choose either 1 or 2 sittings in a week.
- Calendarize and stick to it! Treat your learning as a critical part of your personal and professional growth. Give it the importance that you would give to an important client. In this case, the client is yourself.
- Reach out to our course advisors. We have a stake in your growth and we would be happy to help you with absolutely anything.
When are my assignments/exercises due?
You can choose to complete your assignments or exercises at any time during your access. We would recommend that you complete them as part of your regular study plan. Please note that completion of exercises is important for you to fulfil the proficiency criteria to receive your certificate.
Do you have any discounts?
Yes – if you have at least 3 friends to tag along with you, you’ve got a deal.
Reach out to us from here. Choose the option ‘Learn with my friends’ and drop us a message.
If you are an HR or L&D person evaluating this for your employees, choose the option ‘I want this course for my employees’ and drop us a message.
How do I pay for the course?
You can click on the ‘Enrol’ button on the course to pay for the course. You can pay through credit or debit cards, net banking, wallet or UPI.